NASFAA Training Frequently Asked Questions

Overall Opportunities


NASFAA Webinars

NASFAA Professional Credentials

NASFAA Certified Financial Aid Administrator® Program

Overall Opportunities

What training and professional development opportunities does NASFAA offer?

NASFAA offers a variety of training opportunities for all types of learners, ranging from independent self-study to guided online courses.

What's the difference between institutional and individual registrations?

Some opportunities offered by NASFAA are purchased at the institutional level while others are at the individual level. This means that for some offerings, once one person from your institution has made a purchase, it is now available to everyone at the same institution. For individual registrations, however, each person must purchase and register separately in order to participate. Webinars are always purchased and registered for at the institutional level, whereas other offerings such as in-person conference attendance, NASFAA's Certified Financial Aid Administrator® Program, and NASFAA U courses are all purchased at the individual level.


What do the NASFAA U online courses consist of?

These collaborative learning sessions bring minds and ideas together despite distances. Online courses help you become more proficient, more knowledgeable, and more valuable to your organization, and offer you the opportunity to earn a professional credential from NASFAA.

NASFAA U instructors will guide you through the course and answer questions. Each three- to eight-week course:

  • Includes live class sessions led by NASFAA U instructors
  • Features a practicing financial aid administrator who serves as the adjunct instructor
  • Offers short video lessons, weekly get-togethers, online discussions, and other resources
  • Provides scheduled office hours so you can interact with the NASFAA U instructor in real time
  • Includes quizzes, case studies, and other learning assessments
  • Includes complimentary access to the credential test upon successful completion of topics with an associated credential test

Are NASFAA U Online Courses self-paced?

No. NASFAA U Online Courses have fixed beginning and ending dates. This is due to the collaborative nature of the course, with frequent interaction between instructors and other participants. There are some aspects of the courses that participants may choose to complete at their own pace; however, there are due dates associated with learning assessments.

How much do the NASFAA U Courses cost?

Courses range from $299 to $499. Review the prices for each course in the course schedule. Each course has limited seating to ensure that you will receive an effective, collaborative learning environment where participants receive the attention they need, so make sure to register early.

Review more FAQs about NASFAA U Online Courses.

What are Self-Study Guides?

Designed for the self-paced learner, NASFAA Self-Study Guides enable independent study and include quizzes, learning activities, and self-evaluation, delivered in PDF format. Self-Study Guides are updated annually, and can be purchased and downloaded here.

How much do the Self-Study Guides cost?

NASFAA U Self-Study Guides start at $109 for members. See the individual topics for member and non-member pricing.

What are NASFAA U Authorized Training Events?

Authorized Training Events are those that use a thorough toolkit of training resources developed by NASFAA available to states and regions in hosting their own training events. If a training event is presented using NASFAA authorized materials, attendees will be provided with a voucher code to gain complimentary access to the corresponding credential test. Check out NASFAA's Events Calendar for upcoming training events in your area. 

NASFAA Webinars

What are NASFAA Webinars and On-Demand Webinars?

NASFAA Webinars are live, interactive presentations broadcast online on a specific date and time. Webinars are offered on a wide range of topics. On-Demand Webinars are recordings of the original webinar, allowing you to participate in the training event when it is most convenient for you. With the purchase of a webinar registration, an unlimited number of staff members can view the webinar and download the materials until the stated expiration date, usually one year after the live date of the webcast. Webinars do not qualify attendees to take any corresponding NASFAA U exams, but they do qualify for one Certified Financial Aid Administrator® Recertification Point (RP).

How much do NASFAA webinars cost?

Webinars are $120 for members and $240 for non-members. All live webinars include access to the on-demand version. The on-demand versions may also be purchased separately. Institutions with a Value Plus membership have all webinars included, or institutions can add the Webinar Package.

How much is the Webinar Package?

The Webinar Package is $499 and is only available to NASFAA members. Learn more about the benefits of the Webinar Package.

I am interested in the Webinar Package. How do I add it to my membership dues?

Please contact NASFAA Membership Services at [email protected] or (202) 785-0453 x 1 to add the Webinar Package to your membership.

NASFAA Professional Credentials

How can I qualify to take a NASFAA Professional Credential Test?

Financial aid professionals can qualify to sit for a credential test in the following ways:

What does a Professional Credential test entail and what is the passing score?

All professional credential tests contain a range of 40 to 55 multiple choice questions, some of which are scenario-based. After you complete a test, the system lets you know whether you passed. All scores are confidential, and a diagnostic report will show how you did in each subject area of that test.

To help prepare for the credential test, short test previews are available for each, free of charge. Test previews illustrate the content areas that will be assessed and provide a few interactive sample test questions.

When you purchase or download the credential test, you will automatically receive two attempts to take the test. If you do not pass either attempt, re-tests are available for purchase. 

NASFAA policy states credential tests must be completed within 40 calendar days of the test purchase date. The second attempt, if necessary, also must be used within the same 40-day testing window. To request a testing period extension, please review our Exam Extension Appeal Policy

If you pass the test, you can download and print the certificate attesting to your achievement. The certificate is available within the online testing center. 

How much do the Professional Credential tests cost?

The tests cost $99 for members and non-members. Some online courses and other training events include a discount or complimentary testing opportunity; refer to the information for that course or event to determine if that is being offered.

Please be sure to read the Important Notices and Disclosures before purchasing a credential test.

NASFAA Certified Financial Aid Administrator® Program

What is the NASFAA Certified Financial Aid Administrator® Program?

The Certified Financial Aid Administrator® Program awards the FAAC® designation in financial aid administration, which covers the wide range of skills and knowledge required to perform competently in Title IV financial aid administration at any type of college or university across the country. Candidates must meet eligibility requirements and successfully pass the Certified Financial Aid Administrator® Knowledge Exam to earn the designation. The FAAC® designation is maintained through the accumulation of 60 Recertification Points (RP) every three years.

How can I become an FAAC®?

  1. Review the Candidate Handbook to learn about the certification program and review the eligibility requirements.  
  2. Check your eligibility using the program's interactive tool.  
  3. Update your resume, as it will be uploaded on the application.
  4. Apply online when you are ready.

Upon approval of your application, you will receive an email notification with a link to pay for the knowledge exam and schedule your exam session. You will have one year from the date your application was approved to take the exam.

How much does it cost to become an FAAC®?

Fees are outlined on the Certified Financial Aid Administrator® Program Fees web page. Group discounts are not available. 

Review more FAQs about the Certified Financial Aid Administrator® Program.

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