NASFAA has conducted benchmarking surveys of financial aid administrators and offices for more than three decades. This report presents findings from the 2022-23 NASFAA Benchmarking Survey. NASFAA members may access the report free of charge.
Overall, we continue to find financial aid office staffing difficulties as workloads and administrative requirements continue to rise, increasing the burden on already understaffed financial aid offices.
Along with this increased workload, respondents reported increasing rates of turnover. The 2021-22 award year saw an average of 2.32 FTE administrators permanently leaving the field for promotion and an average of 2.65 leaving due to resignation, which is up from 1 FTE position in NASFAA’s 2022 staffing challenges update report.
Data from CUPA-HR show a median salary dollar increase for all positions in FAOs; however, the percentage of increase compared to inflation measured by the consumer price index shows increases have not kept up with consumer prices.
Nearly half of responding institutions reported the FAO, their division, or their institution had misclassifications.
Due to the lower response rate this year, we could not update the Staffing Model to produce valid or reliable estimates, and it has been removed from the NASFAA website. We recognize this tool is a great resource to the field, and NASFAA’s research department is presently exploring how we can collect the data needed to update it in the future.
NASFAA is grateful to our 2022-23 Staffing and Benchmarking Task Force for their work on this project.
For additional questions about the 2023 Benchmarking Survey Report please contact NASFAA's Research Department at [email protected], or (202) 785-7284.
Publication Date: 11/2/2023