This award is presented to an individual who has made an important contribution to the Association or to the profession. To receive a Meritorious Achievement Award the individual should have made either an important single contribution to the Association or the profession; or significant multiple contributions to the Association or the profession.
Shannon Crossland, Associate Vice President of Compliance and Director of Student Financial Services, Frank Phillips CollegeShannon Crossland has dedicated over 20 years to advancing the financial aid profession through leadership, mentorship, and service at the state, regional, and national levels. As associate vice president of compliance and director of student financial services at Frank Phillips College, she has guided institutions in regulatory compliance and strengthened professional training frameworks. Shannon has served on numerous boards and committees, championed NASFAA’s Certified Financial Aid Administrators Program, and empowered countless colleagues to lead with integrity and confidence. Her sustained impact on the profession, commitment to mentoring, and leadership in advancing excellence make her highly deserving of this award.
Publication Date: 7/2/2026
Annual Business Meeting and Policy Update
Aspiring Director Group Coaching - April 2027
Aspiring Director Group Coaching - April 2027: Aspiring Director Group Coaching - April 2027
Professional Development Panel: Maintaining Morale when Change Fatigue is Real
Policies and Procedures Group Coaching - February 2027
Financial Aid Day 2026 - Social Media Graphics
New Director Group Coaching - October 2026
New Director Group Coaching - October 2026: New Director Group Coaching - October 2026
2026-27 New Aid Officer Training Series: Professional Judgment
2026-27 New Aid Officer Training Series: Need Analysis
2026-27 New Aid Officer Training Series: Direct Loans Handout
2026-27 New Aid Officer Training Webinar Series: Cost of Attendance Handout
Today's News for September 25, 2026
FSA Announces In-Person Conference on December 14-16
NASFAA Professional Credential Candidate Resources Center
Certification Exam Preparation Online Workshop
2026-27 New Aid Officer Training Series: Student Eligibility Handout
New Aid Officer Training Series: How to Find Answers to Regulatory Questions Handout
Certified Financial Aid Administrator® Program Registry Map
Putting the Financial Aid Office at the Center of Institutional Conversations
September State & Regional Association Updates
Today's News for September 15, 2026
Developing Leaders Pipeline Frequently Asked Questions
August State & Regional Association Updates
Today's News for August 24, 2026
Getting to Know NASFAA's Leadership Development Officer Silvia Marquez
